We hope you love your Yaccomaricard clothes, however if you've changed your mind please return your items in their original condition, unworn and unwashed with a returns note to the address below. Unless faulty, this should be within 28 days of receiving your order. Please kindly fill in the returns note with your reason for returning, this provides us with essential feedback. Unfortunately, we don't currently cover return postage costs. We strongly recommend obtaining proof of postage and recommend using a sufficiently insured recorded service from your post office in case of loss or damage. We cannot accept liability for goods lost or damaged in transit.
Online Sales
Yaccomaricard
Unit 12
The Ivories
6 Northampton Street
Islington
London
N1 2HY
INTERNATIONAL AND EUROPEAN RETURNS
Returns from non-UK countries need to indicate clearly that the package is a RETURN and that it has a value of £0.00. Failure to do so may result in customs and clearance charges upon delivery, which may have to be deducted from the total of the refund processed.
EXCHANGES
If you'd prefer a different size or colour of the same style, we're happy to offer one free exchange within 14 days of receiving your order, subject to availability. We'll send your replacement item to you at no additional cost. Simply contact our Customer Care team to arrange your exchange before returning your item. Items must be unworn, unwashed, and returned in their original condition with all tags attached. This offer applies to one exchange per order.
Currently style exchanges are not possible online so please go through the refund process with the item you wish to exchange, then we suggest starting a new order.
CANCELLATION RIGHTS
You have the right to cancel your order without reason within 14 days from the day after the day you receive the last of the goods. You must do so in writing to the address below or by email to care@yaccomaricard.london including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
Contract Cancellation
Yaccomaricard
Unit 12
The Ivories
6 Northampton Street
Islington
London
N1 2HY
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery if ALL goods in the order are returned (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
Your right to return or cancel products does not apply to goods that are made to measure. This doesn't affect your statutory rights if goods are faulty or not as described. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
EU/EEA Consumers – 14-Day Right of Withdrawal
If you are a consumer residing in the European Union or European Economic Area and purchase products from us online, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party nominated by you, other than the carrier) receive the goods.
To exercise your right of withdrawal, you must notify us before the withdrawal period expires by either:
- sending an email to care@yaccomaricard.london, or
- logging into your customer account and submitting your cancellation request through the cancellation option provided there.
Your notice of withdrawal must be sent before the 14-day withdrawal period expires.
We will refund the cost of the item(s) together with the cost of our standard delivery service. Any additional cost for an upgraded delivery option is non-refundable. Unless an item is faulty or incorrect, the cost of returning the item(s) to us is the responsibility of the customer.
Items must be returned in a condition that allows them to be resold. You may handle and try on items as you would in a shop, but we may reduce your refund if the item(s) have been handled beyond what is necessary to check their fit, quality and characteristics.
This commercial returns policy is provided in addition to your statutory consumer rights, including the EU/EEA right of withdrawal where applicable.
Partial Order Cancellations
Your statutory right to cancel applies to the item(s) you choose to return and does not require you to cancel your entire order. If you return only part of an order, we will refund the cost of the returned item(s) together with the applicable proportion of the standard delivery charge, in accordance with consumer protection legislation. Any additional cost paid for an upgraded delivery service is non-refundable.
FAULTY ITEMS
If you have received an item in a faulty condition, please contact us on care@yaccomaricard.london as soon as possible. We can arrange a prepaid returns label to be sent to you. If you have owned your item for longer than 28 days please contact us on care@yaccomaricard.london. For faulty items the original postage cost will be refunded.
Please note that items damaged from wear and tear is not a manufacturing fault so will not be accepted for a refund.
Please try items on with care
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
REFUNDS
Card Payments
After your return has been approved by us, we will process a refund through Shopify, our online payment gateway. This can take up to 14 days and is dependent on your bank's processing time – please note that we are unable to influence this.
LOST YOUR INVOICE? Don't worry - please email care@yaccomaricard.london